The Referral Process for Specialty Services
We recognize that you have chosen to refer your patients to one of VESC’s specialty services. Our highly qualified specialty DVMs will ensure that your client’s pets receive only the best in advanced specialty veterinary medicine. In order for our team of doctors to pursue the best course of action for treatments and work seamlessly with you as the primary care veterinarian, we ask that all clients that come to our hospital for specialty services do so on a referral basis. Below we have put together a quick guide that will assist you in the referral process and to provide some clarity regarding why we request specific information.
Our referral coordinators are dedicated to ensuring open communication between the Veterinary Emergency & Specialty Center and all primary care veterinarians. They are available to both veterinarians and clients as a resource to answer questions regarding all of our specialty services. It is also the referral coordinator’s responsibility to schedule appointments and gather all of the patient’s necessary medical history in preparation for their appointment. They, however, are not a replacement for the primary care and specialist communication.
All of our specialists and emergency clinicians are available to our primary care clinicians at any time. Please don’t hesitate to ask to speak to any of our specialists directly.
A patient’s involvement with any VESC specialty area typically begins when we receive a referral form. When VESC receives a referral form, the following process begins:
When a client calls in requesting an appointment before the referral form has arrived the following process is started:
When a primary care veterinarian calls in to request an appointment for one of their clients the following process is started:
A complete referral from a primary care veterinarian includes the following:
What will happen if I need to refer a case to VESC and there are no appointments available?
Our goal is to ensure all patients are cared for in a timely manner. Our emergency department is open for incoming patients twenty four hours a day, seven days a week. When a patient is in need of immediate care and is unable to make an appointment due to scheduling, we encourage that patient to come in through the ER.
While the doctor you have referred to may not have availability to add another patient to their scheduled appointments, they are available to the emergency floor clinicians and your patient for consultation on your patient’s case.
Can one of the specialists examine a patient while it is under the care of the emergency department?
Yes, this is considered an in-house consultation. With an in-house consultation the specialist reviews all medical notes, performs a complete examination of the pet and creates a treatment plan. The patient is examined by the specialist and the specialist then contacts the client. The specialty service will remain a part of the case until the patient is discharged. If the patient needs follow up care, it will be included in the discharge instructions.
What happens to a specialty case that has to be hospitalized overnight or over the weekend?
All patients that have been admitted to the hospital through the specialty services are transferred to the ICU for overnight and weekend care. A treatment plan and ICU sheet is created by the specialty service DVMs for the ICU staff to follow. The ICU staff and doctors are rounded on all patients that are transferred to their care. Our specialists are available to all ER/ICU Doctors during the evenings and weekends for consultations on specialty patients. The specialty service will resume care the following morning by rounding with the ICU staff, re-examining the patient, and updating medical orders if necessary.
We thank you for referring your patients to our specialty services and look forward to partnering with you to provide outstanding, comprehensive, continuous care for our patients and clients.
Phone: 804-353-9000 • Direct Dial: 804-433-4133 • Fax: 804-353-0678