Your Primary Care Veterinarian (PcDVM) has recognized the need for additional care and has chosen to send you to one of our specialists. The specialists here at The Veterinary Emergency & Specialty Center will ensure that your pet receives the most up to date care in advance medicine. In order to keep the care of your pet seamless with the care they are receiving through your PcDVM we do require that you come in on a referral basis. Below we have put together some information that will help you in your referral process.
Our Referral Coordinators are a team of dedicated client service representatives here to assist you in your referral process. Anytime you call into the Veterinary Emergency & Specialty Center with questions about any of our specialty services you would ask to speak with the referral coordinator.*Any of our client service representatives can help with scheduling your appointment.* The goal of having a referral coordinator is to make sure communication among the various specialty services, your PcDVM and you remain up to date at all times. The referral coordinator is not a substitution for the doctor that will see your pet and thus we encourage you to speak with the doctor when you have additional questions.
When your Primary Care Veterinarian calls to make an appointment for you, they would do so with our client service representatives and provide your contact information so that a referral coordinator may contact you. We would contact you to find out the best day and time for you to come in. At that point the referral coordinator has already received the information on which service is needed. Once we contact you, we would verify the information given from your PcDVM, gather any additional personal information needed and get in your own words what is going on with your pet. You can expect the initial telephone call to schedule your appointment to be approximately 15 minutes in length. We will ask at the end of the telephone call for an e-mail address so that we can send you a confirmation e-mail with additional information about your appointment.
From time to time your PcDVM may call us to set up a day and time to have your pet seen and make the verification call to you on their own. If the e-mail address is available we will send you a confirmation e-mail with additional information about your appointment. Once the appointment has been set the referral coordinator would request the referral form, additional medical history and recent laboratory work be faxed in prior to your appointment date. If your PcDVM has scheduled you for an appointment that you are unable to attend, please contact our hospital at least 24 hours in advance to reschedule.
If you, as the client, feel the need to have your pet seen through one of our specialty services but have not talked with your PcDVM yet, we can still help. You would speak with one of our client service representatives who will gather medical information about why you feel as though your pet should be seen. Once we have spoken to you and can determine which service you need to see an appointment would be made, if the information cannot lead us to a specific service then the referral coordinator would contact your PcDVM for more information. Once a service has been determined the referral coordinator would contact you back to set up an appointment. After the appointment has been set the referral coordinator would request the referral form, additional medical history and recent laboratory work be faxed in prior to your appointment date.
Phone: 804-353-9000 • Direct Dial: 804-433-4133 • Fax: 804-353-0678